Lobby Ambassador

An exceptional opportunity presents itself for Lobby Ambassador to be part of the flagship Rixos Tersane İstanbul, It is a newly constructed hotel that will be representative of refined hospitality, Rixos Tersane İstanbul will present 432 bedrooms,

You will be part of a strong pre-opening “Front Office” team who will be showcasing the property,

Responsibilities:

• The Lobby Ambassador position serves as a gracious host, providing personalized assistance, and enhancing the overall guest experience, 
• The Lobby Ambassador ensures a warm and welcoming atmosphere in the lobby area while attending to guest needs and coordinating with various hotel departments to deliver unmatched service,
• Warmly welcome guests as they arrive at the hotel, offering a friendly and professional greeting, and providing a positive first impression,
• Create a warm and inviting ambiance in the lobby area, ensuring it remains clean, well-organized, and aesthetically pleasing at all times,
• Monitor and track wait times in the lobby and actively advising if elongated wait times occur,
• Attend to guest needs promptly and professionally, assisting with luggage, escorting guests to their rooms, and providing assistance with check-in and check-out procedures,
• Identify and recognize VIP and regular guests, extending personalized services and amenities to enhance their stay,
• Maintain a vigilant presence in the lobby to ensure the safety and security of guests and the property, reporting any suspicious activities or incidents,
• Foster positive guest relations by proactively engaging with guests, anticipating their needs, and providing attentive service throughout their stay,
• Handle guest concerns or complaints professionally and diplomatically, finding timely resolutions or escalating matters to the appropriate management,
• Promote hotel amenities, services, and promotions to guests, encouraging additional revenue generation,
• Maintain a working knowledge of the property, as well as special events on and near the property, in order to advise guests of the same, whenever possible,
• Respond to guest requests or inquiries courteously and providing timely follow up,
• Assist in creating memorable experiences for guest by welcoming them to the hotel and expediting the check in/out process,
• Communicate with leadership to advise if staffing at the desk is hindering guest experience and wait times,
• Assist Members within the Front Desk area as needed.

Qualifications:

• University degree,
• At least 2 years of experience in the position of Lobby Ambassador or in similar hospitality position,
• Team Oriented,
• Fluent in English,
• Strong internal and external communication skills, both verbal and written,
• Organizational skills.