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Customer Experience Manager

Baydöner Restorantları A.Ş.

İzmir(Bayraklı)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

7 - 10 years of experience

Department

Marketing

Marketing

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

7 - 10 years of experience

Application Count

0-50 application

Department

Marketing

QUALIFICATIONS AND JOB DESCRIPTION

  • Define and implement the all Apaz and Apaz Group Company customer experience strategy and roadmap working across the group.
  • Developing and maintaining a deep understanding of the competitive landscapes in which they operate, and the customer experiences delivered by Apaz and Apaz Group Companies
  • Designing and executing end-to-end CRM processes. Ensuring that customer at all touch points can be individually reported; in this way, monitoring the customer potential as a KPI, evaluating the feedback from Sales & Operations
  • Managing Apaz Contact Center and designing call process
  • Leading CX function internally across Apaz Group Companies to ensure they deliver the best customer centric experiences.
  • Driving customer engagement, customer experience training and retention program.
  • Working with key stakeholders across the business to improve customer experiences.
  • Managing and owning the end-to-end Voice of the Customer Program.
  • Designing CX KPIs and metrics to be measured across the group and set the SLAs with the Businesses.
  • Analyzing CX KPIs (NPS, CSAT, CES, etc.) coming from di?erent sources/systems and the impact on CX KPIs on business and customer KPIs (CLV, Sales, etc.)
  • Analyzing the root causes of CX issues along the journey.
  • Responsible for the creation, execution and ongoing ownership and supporting of customer experience projects, rollouts and iterations.
  • Developing views of both present and future customer journeys through quality research.
  • Developing customer needs and use cases throughout a customer journey.
  • Leading facilitated sessions in customer journey mapping and service blueprinting.

Preferred Candidate

Bachelor’s(Graduate)

Senior International Customer Experience Executive pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Senior International Customer Experience Executive İş İlanları
Hakkımızda

Baydöner, Türkiye'de ve dünyada dönerin markası olmak ve nesilden nesile aktarılan bu lezzete hak ettiği değeri vermek amacıyla 2006 yılında yola çı

Şirket Sayfasına Git
Yan Haklar

Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.).

Senior International Customer Experience Executive pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Senior International Customer Experience Executive İş İlanları