Customer Experience Specialist

Bin Ulaşım ve Akıllı Şehir Teknolojileri A.Ş

At BinBin, we like to grow at an incredible pace. To accomplish our goals, we need to strategize and execute our Procurement plan by doing a mix of little & big things in the upcoming period.

We are completely growth focused at BinBin, but having a dedicated team working and reporting on products will enable us to reach our business goals in an ultra-fast fashion. Thus, we are looking for a Customer Experience Specialist to join our dynamic team.

What you will do;

• Understand, retrieve, aggregate and analyze data from different platforms using tools
• Help with analysis of all customer journeys and processes, identify problems and come up with practical and executable solutions,
• Help with regular reporting of customer experience-related metrics,
• Prepare ad-hoc customer experience-related reports and respond to other reporting and data-related requests,
• Analyze and identify shortcomings of all customer-related channels,
• Liaise with technology and marketing teams on projects, align goals and steps,
• Design Customer journeys, prepare scope documents for IT and related business units,
• Follow comments of customers on CSAT, NPS, and app store ratings regularly and able to challenge the status quo
• Prepare voice of customer presentations to the company
• Follow up and help in managing CX projects.

What are we looking for:

• Bachelor's degree in Industrial Engineering, Business Administration, or equivalent departments of universities,
• Up to 3-5 years of experience in a role including reporting and data manipulation skills and project follow-up,
• Customer-driven mindset with a desire and ability to identify customer pain points,
• Experience in working with IT & Marketing/Sales teams,
• Excellent knowledge of MS Office,
• Excellent verbal, written, and presentation skills in English,
• Strong interpersonal, team communication, and coordination skills,
• Exceptional creative thinking and problem-solving skills,
• Highly self-motivated, flexible, and energetic, able to work autonomously
• Knowledge about CRM systems and the ability to understand the ecosystem