Contact Center Agent

GOLDEN GATEWAY HOLDİNG A.Ş.

Gateway Management, founded in 2002, has over 20 years been maintaining its visa application service operations in Turkiye and abroad, which offers visa application services for governments and diplomatic missions.

We are looking for Customer Service Agent for our Contact Center based in Istanbul.

Qualifications:

•        Bachelor degree
•        Experience in customer service would be an asset
•        Strong listening, communication and problem solving skills
•        Customer oriented
•        A patient and empathetic attitude 
•        Willing to work with flexible and 3-shift work schedule
•        Fluency in English is a must. Other languages Arabic, French, German, Spanish, Russian will be also preferred.

        Job Description:

•       Taking customer calls and provide accurate answers and information to the concern of international customers
•        Handling customer complains and share report with the related team
•        Provide a solution and verify that the problem is solved
•        Work closely with operation team