Customer Service Support Specialist

KINAY TAŞIMACILIK VE LOJİSTİK ANONİM ŞİRKETİ

We are looking for a “Customer Service Support/Specialist" to join our growing team!

Our working hours will be based on U.S East Coast local hours and remote.

Qualifications

• Bachelor’s degree in international Logistics, Freight Forwarding, or related fields
• Must have good English both written and spoken. All email correspondence and communication will be in English
• Good command of MS Office applications
• Good command of English with verbal and written communication skills
• Good team player
• Preferably 2+ years’ experience in Logistics, Freight Forwarding, and Customs operations
• Confidence to make decisions of importance
• Ability to handle multiple projects at one time and work both independently as well as within a team
• Good at working with details
• Ambitious, confident, and able to take initiative

Job Description

• Customer Service Support/Specialist would be responsible for the processing of freight shipments internationally and domestically by overseeing the preparation of files, distribution of documents, and general flow of the shipments
• Accepting and creating bookings for international and domestic shipments
• Maintaining accurate booking information and shipment statuses daily within a company and third-party software
• Efficient handling of freight shipments
• Verify system-generated information with actual documents to ensure accuracy
• Maintain files: enter file data, including but not limited to - opening the file, entering, and updating the online system with applicable data elements, billing each file -providing accurate job costing, issuing applicable forms and documents, and closing the file as per departmental guidelines
• Communicate clearly, timely, and effectively with overseas offices, agents, customers, and domestic vendors
• Answer all customer inquiries in accordance with policy standards
• Ensure each file's payables and receivables are completed and forwarded timely and as per customer requirements
• Perform other duties and projects as assigned and requested