Floor Supervisor

Mandarin Oriental Bosphorus İstanbul

Duties  and Responsibilities

Inspects  all occupied and non-occupied guest rooms and takes corrective measures in order to meet Mandarin Oriental standards in terms of cleanliness, maintenance and supplies. Also checks that housekeeping equipments are given proper care and maintenance whilst being used
Checks all the vacant rooms and the corridors of his/her floors daily in the morning.
Carries out on the job training and is responsible for grooming and conduct standards of the Room Attendants on his/her assigned floors. Motivates and trains colleagues to bring about excellent performance. Participates to the evaluation of colleagues performance once year
Keeps updated records of furniture movement, cleaning schedules and surveys of his/her section
Verifies that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses

Requirements

At least 2 years practical experience in similar position for a luxury property

Adheres to, supports and carries out the strategic Company’s vision and values

Superior Employee Skills

Displays high commitment to improving customer services

Committed to developing colleagues

Ability to motivate team and build morale

Ability to anticipate and assess issues, risks and opportunities and develop new approaches

Accepts responsibility and accountability

Ability to converse in Turkish language

Prior experience in a renovation or pre-opening luxury hotel environment

Multi-lingual