Hostess

Mandarin Oriental Bosphorus İstanbul

The Group 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Mandarin Oriental Bosphorus, Istanbul located on the shores of the Bosphorus with its lush, generous, and magical gardens, in the city center with two outdoor pools, 100 spacious guest rooms and suites, rich Sunday brunches with menus from unique Turkish and world delicacies, world-famous Novikov Restaurant for lunch and dinner, serving Italian and Mediterranean specialties, as well as delicious sushi varieties and many other special Pan-Asian delicacies, consists of innovative restaurants and bars and opulent and elegant banquet facilities. Spanning an area of 3,500 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul, is one of the best and most comprehensive health and beauty centers in Istanbul.

Duties & Responsibilities

To demonstrate a pride in the workplace and a high level of commitment

To ensure that HACCP Standards are maintained and carried out.

Demonstrates security conscious behaviors in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager.

Provide excellent service at all times to all of our guests.

To ensure that reservations are handled in a friendly and professional manner.

Assist guests courteously and efficiently.

Set up tables as per the standard.

To collect and update Guests’ database.

Assist in training.

To organize the menus for each service and ensure they are cleaned and in good condition, check menus stock level.

To present menus and wine lists and also assist in service during meal period.

Administrative duties including daily report, competition check, ordering of office supplies.

Communicate with Kitchen for any guests’ special request and dietary requirements.

To wish each and every guest a warm farewell and thank them for coming.

To have role of good Brand ambassador

Support company's philosophy and company culture

Requirements

Proficiency knowledge of English spoken and written language as well as Turkish language. Russian and Arabic language knowledge is a plus.

Using Seven Rooms, Open Table, Seven Rooms and Microsoft Outlook

Demonstrates a high standard of verbal communication, social skills and up selling skills.

Willing to work a flexible schedule and holidays.

Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.

Have the ability to handle multiple tasks at one time.