Switchboard Operator

Mandarin Oriental Bosphorus İstanbul

Duties and responsibilities

To provide guests with accurate information maintain complete knowledge of:

o   All hotel features/services, hours of operation.
o   All hotel restaurant food concepts, menu price range, dress code and ambiance.
o   All hotel catering events and restaurant covers.
o   All hotel room inventory, daily occupancy, rate structure, targeted monthly and annual revenues, and monitor daily house count and expected arrivals/departures (In particular VIPs).
o   Guest loyalty program (Fans of M.O).
o   Guest VIP codes assignment and preferences.

To issue reports to necessary departments that are up to date and accurate.

To ensure data entry and data collection is error-free.

To ensure that guests’ requests are communicated to the relevant department in a timely manner through HotSOS system to ensure seamless service delivery.

To ensure that PBX work area in a clean and tidy manner, according to hotel policies and standards.

To prepare in room guest letters and communication documents.

To receive, process and deliver wake up calls in an accurate manner.

Requirements

Good level of English

To posses’ working knowledge of all computer systems (PMS, Key Systems, HotSOS etc.)

Must be able to work morning afternoon and Night Shifts