Wedding Butler

Mandarin Oriental Bosphorus İstanbul

Duties and Responsibilities

• Acting as personal Assistant to Bride and their family.
• Maintains seamless interaction with guests to facilitate guest recognition, obtain preferences, anticipate guest needs, and proactively deliver all their requests & requirements.
• Ensures the privacy and security of all guests.
• Fully responsible for the maintenance and cleanliness of the Bridal & Groom Dressing Room.
• Ensures each area is correctly stocked & operationally always prepared according to set par-stocks and standards.
• Fully conversant with the operation of all electrical and technical equipment in the Bridal & Groom Dressing Room.
• Maintains a full & comprehensive knowledge of the products and services available in the Hotel and the local area.
• Carries out setup , service, and administrative tasks as per Mandarin Oriental Standards.
• Take the F&B order and serve to the guests.
• Sets Up and inspect room as per the guest preferences in accordance with the set standard.
• Maintains full control over the Minibar settings, posting, replenishment, stock rotation and Inventory.
• Abides by all Mandarin Oriental policies and procedures including Health & Safety policies,
• Attend the daily briefing and meeting.
• Attend the training as and when assigned.
• Attend to all guest calls and enquiries in a timely manner (Maximum 10 Minutes)
• Coordinate with all other departments for all guest requests and services.
• Keep track of all work order's and liaise with related department for action.
• Prepare guest itinerary as and when requests.
• Communicate and constantly provides feedback with the management team.
• Escort guest within the hotel for hotel tours (SPA, Business Center, Gym, Recreation room, Pool and F & B Venues)

Requirements

• Reading, writing, and verbal proficiency in the English language.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be a self-motivator and motivator of others.
• Must work in a safe, prudent and organized manner.
• Must be able to relate to all levels of Guests and management.
• Must have a minimum of 2 years’ experience in a similar position, preferably in a luxury environment.
• Must have the ability to handle multiple tasks at one time.
• Must be able to consistently delight and satisfy our Guest.
• Must have very good communication skills.
• Must have excellent attention to details, and extensive service knowledge.