Technical Account Manager (Aerospace&Defence)

NUMESYS İLERİ MÜHENDİSLİK HİZMETLERİ ANONİM ŞİRKETİ

Note: The position is based in our technical office in Ankara, Hacettepe University Technopolis.

The company:

We are Numesys Advanced Engineering Services Co., an engineering company which is best known for distribution, pre-sales, and post-sales technical services of Ansys software, the undisputed leader in engineering simulations in the world. We are also the centerpiece of the largest ecosystem active in engineering simulation and relevant consultancy services in Turkey along with our solution partners, several of our areas of competence including FEA, CFD, electromagnetics, embedded software, material technologies, digital twins, and software development.

The group:

We are the technical account management (TAM) group operating under technical operations. We are responsible for ensuring our best customers use Ansys software as efficiently and effectively as they can, towards their goals in their ecosystem. To this end, we play the central role among all stakeholders – application engineers and salespeople in our company and the Ansys software users in our selected accounts.

The role of Technical Account Manager:

Technical Account Manager basically

• manages all the technical aspects of Ansys engineering simulation software processes in the selected enterprise account(s) in aerospace and defence ecosystem,

• guides the company combining the trends in the engineering simulation software and the initiatives of aerospace and defence ecosystem,

To this end, he/she

• conducts research on relevant account(s) and corresponding CAE tool usage patterns and trends, and develops ideas about possible solutions,

• maps the workflow of the account(s) and users and evaluates the relevant opportunities and solutions within this scope,

• makes preliminary technical preparations with the meeting participants in Numesys in line with the needs of users,

• manages technical meetings (product presentations, product updates, technical problems, etc.) conducted with users, by coordinating with the technical team if necessary

• makes sure that the technical support requests from the existing eligible Ansys users are undertaken by the relevant persons, to provide guidance when necessary, to follow the relevant process

• implements technical processes in the account(s) creating action plans and putting them into practice after meetings with users, discussing pre-sales studies, preparing presentations/documents for users, coordinating training, following-up technical requests,

• follows up on the new updates of Ansys products and ensures that they are delivered to the relevant users,

• completes Ansys technical and sales certification process based on his/her area(s) of expertise,

• follows up on the innovations (software/application based) within his/her area(s) of expertise and the ecosystem and informs the department about these regularly

• researches for new business opportunities based on users' applications (research for sample applications, ecosystem scanning, researching Ansys documents, and so on)

• promotes the use of related Ansys software, evaluating user training requests related to various opportunities and business development activities with solution options such as Ansys Learning Hub (ALH), Numesys Learning Portal (NLP), general training(s), special training(s), in coordination with the Training Department,

• follows the participation of the users by checking the webinar and training participant lists and evaluates the reasons for participation and takes action if necessary,

• plans user conference days if needed (deciding on the content, determining the employees who will make the presentation, scheduling the time, determining the participants, etc.)

• participates in marketing/academic events and conferences for/with Numesys and Ansys,

• carries out personal development studies on products/applications assigned in the department,

• performs technical account workshop presentations that include past studies and future plans for the relevant account(s).

The main stakeholders for the Technical Account Manager are:

• existing and prospective Ansys users in the selected account(s) in aerospace and defence ecosystem (hereinafter referred as “users”),

• respective enterprise/strategic/territory account managers in Numesys (who are in charge of sales and administrative tasks) with whom he/she will work daily,

• application engineers and their respective business unit managers in Numesys with whom he/she will coordinate relevant technical tasks,

• other technical account managers responsible from enterprise accounts and other ecosystems,

• business development managers,

• marketing experts.

Who we look for – hard skills-related:

• B.Sc. degree from reputable universities in mechanical, aerospace, civil, electrical and electronics engineering – MSc/PhD is preferred

• 5+ years of experience in aerospace and defence industry preferably in technical account management, engineering simulations, CAE workflows, engineering management or project management

• Competency in various CAE software, preferably in engineering simulation

• Competency in common business software and Google applications

• Competency in at least one programming language is a plus

Who we look for – soft skills-related:

• Integrity (the quality of being honest and having strong moral principles)

• Passion towards software, preferably engineering software and CAE

• Perfectionism towards user-oriented practices and partnerships

• Competency in schedule and resource planning

• Competency in coordinating and orchestrating people from various disciplines with different backgrounds

• Having a wholistic approach

More about our character:

We believe that the best form of motivation comes with autonomy, mastery, and purpose [see the book Drive by Daniel Pink], and we cherish these values.

Hence in our group you are encouraged to participate in numerous R&D projects / Numesys Excellence Teams / your own graduate studies or aspirations such as

• Digital twin, multiphysics, software development efforts and related R&D projects,

• Various teams active in employee excellence, social responsibility projects, customer excellence, company procedures, academic activities and so on,

• MSc, PhD, postdoctoral degrees.

How you can progress further with/after this role:

Technical account management combines several subdisciplines of engineering management, project management, technical sales, and business development fields. One cannot be the jack of all these trades, and everyone brings out the best they can in respective fields, while learning about the others and how to combine them in synergy. Because of this centralized role, in addition to the obvious choice of technical account management, each such field can also be a way forward in your career, depending on your choice and skills. You will also be inside one of the largest and most innovative engineering simulation software ecosystems in the world with Ansys and Numesys and hence move forward in your career in this fashion.