Air Freight Senior Operation Representative (*)

Schenker Arkas Nakliyat ve Tic. A.Ş.

We are looking for 'Air Freight Senior Operation Representative' who will regularly monitor Air Freight Import operational processes and provide a stream of information about details/updates to internal and external customers. 

Job Description

• Provides communication and coordination between internal service providers (airlines, suppliers, customs agents, airport offices, insurance companies etc.) and foreign offices for their customers.  
•  Manages the transactions towards operations with foreign offices.  
•  Visits acquired customers regularly in order to improve relationships.   
• Takes actions for finding solutions about possible hitches rapidly and meeting customer expectations & satisfaction. 
•  Keeps in communication with airport offices in order to organize realization of operation smoothly.  
• Ensures that the operational procedures of the newly acquired customers are defined in the system.
• Participates in the development and optimization of the operational processes.
• Increases profitability with supplier and network management optimization.
• Checks the accrual and actual results.

Qualifications

• Bachelor’s degree (preferably in logistics, business administration etc.)   
• 3-5 years of experience in related business (air freight customer services) or similar positions.  
• Has a good command of English
• Has a command of commercial & transportation legislation, global legislation, operational functions and DGR / IATA / Airway terms.   
• Experienced in customer relationship management.   
• Based in İstanbul.