Customer Services Representative (*)

Schenker Arkas Nakliyat ve Tic. A.Ş.

We are looking for a “Land Transport Customer Services Representative” who communicates and coordinates  between internal service providers suppliers, customs agents, co-loaders, insurance companies and foreign DB  Schenker Offices for the customers in line with DB Schenker standards.

Tasks:

• Manages job diversification of his/her team and provides sustainability of job loyalty at long-term business.
• Accordance to DB Schenker Arkas Standards & procedures and contracts, sets up a substructure in order to ensure carrying out of the loading process, if necessary, realizes him/herself. Furthermore, contributes to  Customer Representative performing information flow.
• Performs pricing activities for foreign DB Schenker Offices.
• Solves the problems which are transmitted from his/her team, meeting with related units & departments (sales  customs -warehouses-CRM, etc.).
• Works in coordination with Sales Department and supports them in gaining new customers.
• Takes actions for providing customer satisfaction, meets their expectations and finds solutions for possible  problems in an optimum way.
• Based in Bursa.

Profile:

• Bachelor’s degree in related fields (Logistics, Business Administration).
• Experience in preferably related business Customer Services or Land Transportation. 
• Office programs user experience.
• Advanced level of English language.
• Service and solution-oriented.
• Planning and follow-up skills.
• Teamwork skills. 

(*) Equal Opportunity Employer:  

At DB Schenker we are proud of our diverse workforce and we are committed to enhancing it further. Therefore,  we welcome all applicants, regardless of gender, age, disability, nationality, religion, or sexual orientation.