Joyalty Customer Experience Specialist

Serkoç Otelcilik Tur.İnş.Tah.Tic.A.Ş - Lujo Hotel

LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

To give priority to our members in every possible way from the moment they become a member or their reservations are received,

To guide our members on the phone for all about pre-booking questions, upcoming accommodation needs,

To meet our guests at the reception on the day of check-in,

Requirements:

Graduated from related undergraduate departments of universities,

Having an infectious, outgoing personality with great communication skills and a natural desire to meet and exceed our members' expectations, 

Being a great storyteller, energetic and enjoy working in hospitality business that offers variety and excitement, 

Being a team worker, 

Russian, English and Turkish language skills primarily required, 

Having experience working with both phone and e-mail communications in the office as well as working in a customer-facing role within the hotel,