Guest Relations Supervisor

SİRENE LUXURY HOTEL BODRUM - BEYAK GAYRİMENKUL TURİZM İNŞAAT SANAYİ VE TİC.A.Ş.

We are looking for a teammate to be considered as a "Guest Relations Supervisor " to be assigned in our Sirene Luxury Hotel Bodrum facility,

Graduated from universities, preferably from Tourism, Public Relations and similar departments,

• At least 3 years of experience in the field and similar positions,

• At least B1 level of English and at least A2 level of Russian or German,

• Proficient in MS Office programs,

• High persuasion and communication skills, prone to teamwork,

• Smiling, taking care of personal care,

• Familiar with guest communication and CRM processes,

• Residing or able to reside in Antalya,

• For male candidates, a “Guest Relations Chief”, who has no military service, is sought.

Job Description:  We are looking for a friendly, energetic and career-oriented "Guest Relations Supervisor" teammate to represent our hotel by adhering to the processes and practices of Sirene Luxury Hotel Bodrum Guest Relations Department.

MAIN RESPONSIBILITIES:

· Collecting, analyzing and reporting guest satisfaction information.

· Making the weekly work plan and the assignment of the team members with the approval of the Guest Relations Manager.

· Ensuring that the special requests and preferences of the guests are recorded and followed.

· Execution of guest communication processes before arrival, during accommodation and after departure.

· Following up the accommodation process of VIP guests, receiving special requests and meeting them if possible.

· Follow-up of guest notifications shared daily in written, verbal and digital media, and promptly responding to real-time positive/negative notifications.