Hostess

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveler of today looking for an ideal place to celebrate life.

Now, we are hiring Hostesses to join us in Bodrum.

 JOB PURPOSE

 A hostess or host greets guests as they enter a restaurant, takes and confirms reservations, and shows guests to their table. They may also support other staff members by assisting with bussing or serving duties

 PRINCIPAL ACCOUNTABILITIES

 ·        Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests,

·        Take reservations by phone, by email, through internet booking applications and in-person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email,

·        Schedule all reservations and planned seating arrangements with management prior to service period,

·        Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible,

·        Professionally provide alternative dining options if the outlet is fully booked or offer the guest a seat until a table is ready and keep them updated,

·        Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest,

·        Ensure accuracy of all menus: current, clean and presentable and the menu paper is complete and distributed appropriately,

·        Perform any tasks related to billing according to hotel standards and cashiering policies if required,

·        To bid friendly farewell to guests and sincerely thank them for their visit,

·        Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in a not acceptable state,

·        Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests,

·        Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.

  KNOWLEDGE, SKILLS AND EXPERIENCE

·        Computer skills are a must be including Microsoft Office, Windows, Internet browsers,

·        Able to use Restaurant Point of Sales.

PHYSICAL REQUIREMENTS OF THE JOB

 The job of the Hostess may require:

·        Able to work in a standing position for long periods of time,

·        Able to walk and stand minimum of 4cm hilled shoes,

·        Willing to follow instructions and ask questions for clarification if needed,

·        Able to handle money accurately and operate a point-of-sale system,

·        Able to work in a busy restaurant environment.