Rezervasyon Elemanı

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 10 countries with over 23 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Now, we are hiring Reservation Agent to join us in Bodrum.

 JOB PURPOSE

Offering excellent customer service, options, and other solutions to meet Guest needs

Managing daily reservation operations and to perform a variety of administrative and clerical tasks.

 PRINCIPAL ACCOUNTABILITIES

 Process all reservation requests, changes, and cancellations received by phone, fax, or mail

Identify guest reservation needs and determine appropriate room type.

Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities/services and room accommodations.

Follow sales techniques to maximize revenue.

Input and access data in reservation system

Indicate special room reservation types (example, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Establish an efficient method in coordination to all related departments, with particular emphasis on LPO, Meal Plan, Billing Instructions, Mode of Payment, etc.

Follow proper escalation procedures when addressing guest concerns.

Comply with quality assurance expectations and standards

Performs other duties pertinent to this job as assigned.