Senior IT Specialist

TELUS International

Our people are at the heart of our culture!

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills!

Career first, company second!

The majority of our directors and managers started their careers as agents or junior positions. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.

Be part of something great!

How would you like to take a long journey with us in the IT Department for TELUS International, a global Customer Service Management Company?

Now we are looking for a Senior IT Specialist who has the following criteria and will add strength to our team.

Responsibilities:

• Active Directory Users, Groups, OU and Group Policy Objects Administration

• Datacenter rack mount installations of servers and network equipment,

• Configuration of workstations/packages in FOG Deployment Solution,

• Redirects requests to the specialized departments (Network, Voice, Development, Systems)

• Local Cisco Switch Management,

• Monitors the infrastructure (Servers, UPSs, Network Equipment),

• User - Help desk – supporting the employees in technical questions,

• Provide installation / configuration of software packages, installation / configuration of peripheral,

• Assemble new joiners’ welcome equipment pack. Updates equipment inventory accordingly,

• Disassemble and sort leavers equipment pack. Updates equipment inventory accordingly,

• Provides instruction, activity guidance, being involved in providing support to company staff when needed,

• Oversees the legal and responsible use of computer programs and equipment by users,

• Providing Remote/Onsite IT support and training for new users on the Work from Home solutions,

• Works with the Internal ServiceNow  ticketing system for tracking the Operational and Non-Operational requests,

• Documentation and backup of internal IT processes,

• Realization and documentation of internal IT projects, like soft- or hardware implementations, Updates or enlargements of the IT scenery,

• Backup and if necessary enlargement of technical conditions for IT projects (e.g., climate in server- rooms, UPS capacities, memory requirements of new solutions, capacities of network connections),

• Report to TELUS International IT Administration Manager.

Position Requirements:

• Good English skills both verbal and written

• At least 2 years of experience in IT administration

• Strong knowledge in Microsoft-based technologies such as Active Directory, IIS, DNS, DHCP, Group Policy Objects and Exchange Server

• Google Workspace knowledge is a plus

• Expert in Windows Operating Systems (Windows 10/11)

• Basic understanding of Linux Operating Systems and Services (Apache, Nginx, Nagios)

• Initial experience with Microsoft SQL Server

• Knowledge of virtualization technology is an advantage

• Target-oriented work style

What We Offer:

• Career growing fast-paced recruitment process, which can help to sharpen your skills

• Working environment at international standards

• Working in a well-built and multicultural team, with flat hierarchies and a first-name workplace culture

• Stable job and career development opportunities 

• Attractive salary and additional incentives such as Private Health Insurance

• Special benefits for our team members

• Continuous support and learning
  

About us: TELUS International Turkey is a leading customer experience and digital solutions provider with over 2.000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. We have almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.