Guest Communication Executive (Reservation)

The Peninsula İstanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

Key accountabilities

• Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.
• Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations
• Representing the hotel in accordance with all Peninsula Standards and Service Principles
• Minimum 3 years of experience required

General requirements

• Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations. 
• Thorough knowledge of customer service needs and techniques.
• Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. 
• Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.

We look forward to welcoming you to the Peninsula family and receiving your resume.